Returns
Please read the following before returning any item to Keys to Achievement. If you have any further questions, please call us or Email Us.
Keys to Achievement accepts returns of merchandise within 30 days from purchase date, of most manufacturers, subject to the following conditions and provided a Return Authorization (RA) has been issued.
RA Conditions
All products must be returned unopened and sealed inside the original package.
Opened products may be subject to a 10-15% restocking fee depending on the item and return policy of the manufacturer. Opened products must be returned with the original packaging materials, including warranty cards, manuals and any other items. Failure to include all materials will result in additional charges.
Opened products may be subject to a 10-15% restocking fee depending on the item and return policy of the manufacturer. Opened products must be returned with the original packaging materials, including warranty cards, manuals and any other items. Failure to include all materials will result in additional charges.
A valid RMA number must be issued by Keys to Achievement and clearly marked on the outside of the package. Packages without an RA number will not be accepted.
A completed RA form must be included in box to identify whom the return is from and the reason for the return. Please call us at (415) 449-0441 to request a Return Authorization (RA) number. Failure to include this form will result in a delay of processing your credit or exchange.
A completed RA form must be included in box to identify whom the return is from and the reason for the return. Please call us at (415) 449-0441 to request a Return Authorization (RA) number. Failure to include this form will result in a delay of processing your credit or exchange.
RA numbers are valid for 15 days only.
Shipping and handling charges are not refundable for returns. If you receive a damaged package or if you need to return an item as a result of our mistake, we will arrange for the return of the item at our expense.
Shipping and handling charges are not refundable for returns. If you receive a damaged package or if you need to return an item as a result of our mistake, we will arrange for the return of the item at our expense.
While we would like to assist you directly as much as possible, certain manufacturers’ policies prohibit us from accepting any returns of their opened products. While this policy applies to all software developers, we can sometimes accept returns of software if the advertised system requirements are in error.
Your credit card will be credited or an exchange unit will be sent once we receive and inspect the product. Most credit card companies will post the credit to your account within 48 hours, but it may take up to 2 weeks before your credit is posted.
If you suspect the product to be defective, please contact the manufacturer's tech support department to confirm. In the event you are unable to do so, please let us know when requesting the RA.
All Defective Product Returns/Exchanges are subject to the following:
The product must be returned with the original packaging materials, including all warranty cards, manuals, slip covers and any other items.
A valid RMA number must be issued by Keys to Achievement and displayed clearly on the outside of the package. Packages without an RA number will be refused and returned
Please note about Defective Product Returns/Exchanges
Shipping charges are only refundable if the item tests to be defective. Also, please note that non-defective items may be subject to restocking charges. If you need to return a defective product after 30 or more days (of receiving the item), please see your warranty card or contact the manufacturer for the proper instructions on replacing the product.
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